Privacy Policy

1. Data controller

FUNNELIX SP. Z O.O. is the data controller. For any privacy request, email privacy@gank.studio.

2. What we collect

Account data (email, password hash), the media and text you submit for coaching, and the timestamped reports we generate from it.

If you apply to coach: identity, bank and rank details, a copy of your ID and, if you choose to add one, your CV — see "Coach applicants and pro coaches" below.

Your credit ledger and purchase records — every top-up, spend and refund, so your balance and history are always accurate and auditable by you.

If you order boosting, coaching or a skin, the details you enter for that order (for example a Steam friend code, Discord handle, region and timezone) so we or our fulfilment partner can deliver it. We never collect your account password or Steam Guard code through this or any order form.

Basic technical logs (like request timestamps and error data) needed to run and secure the service.

3. Pro reviews

If you book a pro review, the approved coach who accepts it sees your replay link, the game, role and rank you enter, and your note. They never see your email address, password or payment details, and they are bound to keep what they see confidential and use it only for your review.

4. Coach applicants and pro coaches

If you apply to our pro coach programme we collect your full legal name, country of residence, languages, time zone and availability, your games, roles and peak rank with links to your public rank profiles, your coaching experience and bio, your bank details for payouts (account holder, IBAN, BIC and bank country), a copy of a government-issued ID, your CV if you choose to add one, and the version and time at which you accepted the Coach Terms.

We use this to verify your identity and your rank, to check you are 18 or over and not resident in a sanctioned country, to decide your application, to let you take reviews, and to pay you by bank transfer. The legal bases are taking steps to enter into, and performing, our contract with you, and complying with our legal obligations, including sanctions rules.

Your ID document is stored in our own database — never in public file storage or at a public link — and can be opened only by the staff who review applications, through a staff-only page that is never cached. Bank details are shown only to staff making payouts and, masked, to you in your console.

Adding a CV to your application is optional (PDF or Word). If you add one, we use it only to assess your application. It is stored the same way as your ID document — in our own database, never in public file storage or at a public link — and can be opened only by the staff who review applications. We keep and delete it on the same schedule as your ID document, set out below.

We keep an applicant's data only as long as we need it to decide the application and deal with any follow-up, then delete it — you can ask us to delete it sooner at privacy@gank.studio. For approved coaches we keep it while you coach, and afterwards only as long as our legal obligations for payment records require.

5. Why we use it

To run the core coaching loop, process your credit purchases and orders, keep your history available, secure the service, and meet legal obligations. We do not sell your personal data.

6. AI processing

To generate results we send your submitted content to AI model providers acting as our processors — currently Anthropic (Claude) for the coaching analysis, and OpenAI for any generated diagram or map imagery. They process it only to return a result and under contractual confidentiality terms.

The current list of AI sub-processors we use is available on request at privacy@gank.studio, and we update it as our providers change.

Where data is processed in another country, transfers are protected by appropriate safeguards so your data keeps the same protection.

7. Credits

Credits are prepaid in EUR and never expire — a purchase sits on your account until you spend it, however long that takes. Your credit ledger is part of your account data and is covered by the retention and deletion rules below like everything else you own.

8. Retention

While your account is open, we keep your history, results and credit ledger so your dashboard and balance stay accurate.

When you delete your account, the deletion is immediate and permanent: your profile, submitted content, results, credit ledger and purchase history are all removed from our live database in the same action, and we do not keep a separate copy for legal or accounting purposes afterward. This cannot be undone, so export anything you want to keep first.

9. Your rights

You can access, correct, export or delete your data, and object to or restrict certain processing. Use Settings to delete your account, or email privacy@gank.studio for any privacy request, including deletion. You may also complain to a data-protection authority: our lead authority is the President of the Personal Data Protection Office (UODO, Urząd Ochrony Danych Osobowych), ul. Stawki 2, 00-193 Warszawa, Poland — or the authority where you live.

10. If a session can't be delivered

If we can't deliver a report, coaching session, boost or skin order you paid for, we cancel or reject it and refund the credits you spent on it — see our Refund Policy and Cancellation Policy for exactly how and when.

11. Cookies

We use a small number of cookies as described in our Cookie Policy. You can accept or decline non-essential cookies from the banner.

12. Contact

Questions about this policy? Email privacy@gank.studio.