Support

Frequently asked questions

Everything about games, credits, privacy and how the coaching works — in plain English.

Games & analysis

Which games does GANK coach?: Dota 2 and League of Legends. GANK focuses on macro — draft, laning, rotations, map control and objectives — the decisions that actually decide games.
Do I need to upload a replay file?: No. Paste your match data, describe the game in your own words, or drop a scoreboard or minimap screenshot. GANK reads what you give it and coaches from there.
What does a report include?: A timestamped macro breakdown with minute-range markers, a five-part scorecard (draft, laning, rotations, map control, objectives), and the three highest-impact fixes for your next game.
What happens if a generation fails?: You're not charged. The credits reserved for a failed action are released back to you automatically.

Pricing & credits

Is there a subscription?: No. You buy credits once and spend them only when you review a game. Every action's cost is shown up front.
What are credits?: Credits are what each coaching action costs. You can see the cost on every button and track every deduction in your ledger.
Do I get anything free?: Yes — every new account starts with 20 free credits, enough to fully coach your first couple of games.

Data & privacy

Is my game data private?: Yes. Match data and screenshots are processed only to return your analysis and are never sold. Delete your account and it's gone.
Is this real AI or canned tips?: Real. Every report is generated live by Anthropic's Claude against your game — timestamped, specific, and different every time.
Which cards can I use?: Visa and Mastercard. Your card details are handled securely and never stored on our servers. (Purchases are disabled during pre-launch.)

Still have questions?

We're happy to help — drop us a message and we'll reply by email.