Coach Terms

1. Who you contract with

The programme is run by FUNNELIX SP. Z O.O. (KRS 0001249286, NIP 1133205977), registered at Grochowska 56, 04-282 Warszawa, Poland. You can reach us at support@gank.studio.

2. Independent contractor

You coach as an independent contractor, not as an employee, worker, agent or partner of ours. You decide whether to accept any review, when you work and how you go about it, within the quality standards below.

You are responsible for your own obligations arising from the income you receive under these terms, including any registrations your own country requires of self-employed people. Nothing in these terms creates an employment relationship, and you cannot bind us to anything.

3. Who can coach

You must be 18 or over, and the name on your application, your government ID and your bank account must be the same person: you.

Because of international sanctions, we cannot work with anyone resident in, or working from, Russia, Belarus, Iran, North Korea, Syria or Cuba, and we cannot pay out to banks in those countries. Applications from these countries are refused. If you move to one of them, tell us and stop taking reviews.

One person, one coach profile. Accounts may not be shared, lent or sold.

4. Applying and verification

You apply with your games, roles and peak rank, links to public profiles that show that rank (such as OpenDota, Dotabuff or op.gg), your coaching experience, your bank details and a government-issued ID.

Our staff check your ID against your name and your rank against your profiles by hand. We may decline an application, and we tell you why. Approval is not a promise of any amount of work.

Your ID is stored in our database — never at a public link — and can be opened only by the staff who review applications, through a staff-only page. We keep it while you are a coach and for as long afterwards as we need it to meet our legal obligations, then delete it. See our Privacy Policy.

You may also add a CV to your application (PDF or Word). It is optional and used only to assess your application. Like your ID, it is stored in our database — never at a public link — can be opened only by the staff who review applications, and is kept and deleted on the same schedule as your ID.

5. Taking and delivering reviews

When a player books a pro review, their credits are held and the request appears in the pro console of every approved coach. The first coach to accept it gets it; once you accept, you are expected to deliver within the turnaround shown for that review's tier.

You deliver a written review in the console. The player can accept it straight away. If they do nothing, it is accepted automatically 7 days after delivery.

If no coach accepts a request within 7 days, it is cancelled and the player gets every credit back. If you accept a review and cannot finish it, tell us at once so we can release it to the player.

6. Quality standards

Watch the replay you were given. A review must be about that game: specific moments, with timestamps where they help, what went wrong and what to do instead. Generic advice that could apply to any game, or text generated wholesale by an AI tool and passed off as your own review, does not meet the standard.

Be respectful. No insults, harassment, discrimination or pressure to buy anything outside GANK.

Do not contact players outside the platform, ask for their account password or Steam Guard code, or offer to play on their account. GANK never offers piloted boosting and neither may you.

We may review deliveries, cancel a review that clearly misses the standard (returning the player's credits, in which case no earning is due for it), pause a coach profile while we look into a complaint, or end your participation for serious or repeated breaches.

7. Confidentiality of player data

You will see players' replays, notes, ranks and sometimes game account identifiers. You may use them only to deliver the review you accepted.

Do not copy, publish, share, sell or keep them after the review is delivered, and do not use them to identify or contact a player. This duty continues after you stop coaching.

If you think player data has been exposed through you — a lost device, a shared screen, a message sent to the wrong place — tell us at once at privacy@gank.studio.

8. Fees and earnings

For every review that settles, you earn the review's price less a 15% platform fee. The price is the review's credits valued in euros at the lowest price per credit we sell credits at, so your earning never depends on which pack the player bought. The console shows what you will earn before you accept.

Earnings show as pending while a delivered review awaits the player, and as payable once it settles. A review cancelled before it settles earns nothing.

9. Payouts

Payouts are made by bank transfer only, in euros, to the bank account in your name that you gave us. You request a withdrawal in the pro console, from €50.00 to €10,000.00 per request, one request at a time, from your payable earnings.

Our staff review each request by hand and normally make the transfer within 5 working days. Once paid, the transfer reference appears against the withdrawal in your console. Your bank may take a little longer to show it.

We may hold a withdrawal while we check a complaint about a review it covers, or if the bank details do not match your verified identity. We tell you when we do.

10. Disputes

If a player is unhappy with a review, they tell us before it settles. Our staff read the review against the quality standards above and the player's request. If it meets them, it settles as normal. If it clearly does not, we reject it: the player gets their credits back and no earning is due for it. We tell you the outcome and the reason.

A review that has settled stays settled, and its earning stays yours, unless it was obtained by fraud or a serious breach of these terms.

If you disagree with a decision we made about a review, a withdrawal or your coach profile, email support@gank.studio with the details. We look at it again and reply in writing. This does not affect your right to go to court under the governing law section below.

11. Ending participation

You can stop coaching at any time: finish or hand back any review you accepted, then email us to close your coach profile. Payable earnings remain yours and can be withdrawn under these terms.

We can end your participation on notice, or immediately for a serious breach of these terms.

12. Changes

We may update these terms. A material change gets a new version number and we tell you by email before it applies to reviews you accept after that date. Reviews you have already accepted stay under the version in force when you accepted them.

13. Governing law

These terms are governed by the laws of Poland. Disputes are subject to the competent courts of Poland.